Walk2Win

There is no limitation for daily steps. However, this 30-days walking challenge is about hitting and exceeding the recommended 5,000 steps per day, with a goal to reach 150,000 steps in 30 days. You must achieve minimum 150,000 steps in 30 days to be eligible for Grand Prizes.

You can still claim CityRewards points with your daily steps. However, you will not be eligible for grand prizes according to campaign mechanics.

There is no limitation for total steps. However, we recommend you to achieve 5,000 daily steps to reach minimum 150,000 steps in 30 days to be eligible for grand prizes.

We will announce the winners on Prudential Myanmar Facebook/LinkedIn page.

You can check the leaderboard on Pulse App.

Please follow the below steps to claim rewards points.

1. Download CityRewards App here https://bit.ly/3AuUkUG and sign up.

2. fill your CityRewards account info in this form https://bit.ly/3EBGAwq.

Grand Prize winners will be announced at the end of campaign. We will get in touch with them to verify their details. Prizes will be shipped to the confirmed user accounts during verification process.

Yes.

We will announce the winners on our Prudential Myanmar Facebook/LinkedIn page. You can also check the leaderboard on Pulse App. Winners will be notified by Phone/Viber to the winner’s registered mobile number in the Pulse registration, individually to inform them about the process to claim their prizes.

Yes, we encourage you to invite your friends and family and your loved ones. 

Scan the QR code or search for "Pulse" in your google play store.

Complete your registeration process using your email or sign in through Facebook or Google account.

Explore the App & enjoy your gifts.

Pulse can be downloaded for free by all users on Android.

The following health trackers can be connected with Pulse –

• FitBit
• Garmin
• Apple Health
• Google Fit

Your device must have 8.1 Android Version and above.

There are four channels to sign up and the user can choose one of the channels that fits best:

• Gmail
• Email
• Phone number
• Facebook

Please check the followings before installing the Pulse:

1. App Store or Play Store is Myanmar Region or not.
2. Check your Android version. Minimum Android version is 8.1 to be able to download Pulse.
3. Failing which, please contact us at 09770110010 or submit the PULSE Error Form https://bit.ly/3QvbjOL. 

Pulse can be downloaded for free by all users on Android. The symptom checker, health assessment and hospital locator are free of charge to customers and non-customers alike.

Yes, you will need to be connected to the internet to use Pulse.

Here are a few troubleshooting steps:

1. Check your Internet Connection.
2. Restart Google Play Store (Android) and download the App
3. Check your Google Play Store Region.
4. If problem persists, restart your device.
5. Failing which, please contact us at 09770110010 or submit the PULSE Error Form https://bit.ly/3QvbjOL.

Click on 'Forgot Password' and follow the steps provided. Failing which, please contact us at 09770110010 or submit the PULSE Error Form https://bit.ly/3QvbjOL. 

Get the latest version (Pulse by Prudential) from Google Play Store (for Android).

Steps to install the latest version:

1. Uninstall the old Pulse app
2. Download and install the latest Pulse app
3. Sign on to the Pulse app with your existing user ID and password.

Please check if it is delivered to your Junk or Spam email. Please check your email input for spelling.

You can provide us feedback by simply going to ‘Account’ > ‘Provide Feedback’.

Pulse Customer Care Team will respond to you within 3-5 working days.