How to make a payment 

Four steps to pay your premium.

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    Step 1: Select the policy and claim type

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    Step 2: Prepare necessary documents per guide

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    Step 3: Make a payment via preferred channel

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    Step 4: Receive post-payment confirmation and receipt

Choose how to pay

Explore our easy payment methods to find what works best for you.


Getting started
Go to your banking app/portal and make your payment to the following details:

Cards you can use
Visa, Mastercard

What to provide
PRUServices username and password

Processing time
Instant

Merchant CategoryInsurance or Pension Service
Merchant namePrudential Hong Kong Limited
Bill type05 - General Insurance
Bill account numberPolicy Number: the 12-digit number with starts with 9
Payment amountPremium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

  • AEON Credit Service
  • Bank of China
  • Bank of Communications
  • Bank of East Asia
  • China Construction Bank
  • Chong Hing Bank
  • Citibank
  • China CITIC Bank International
  • Dah Sing Bank
  • DBS Bank
  • Fubon Bank
  • Hang Seng Bank
  • HSBC
  • Shanghai Commercial Bank
  • Standard Chartered Bank
  • Wing Hang Bank
  • Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant CategoryInsurance or Pension Service
Merchant namePrudential Hong Kong Limited
Bill type05 - General Insurance
Bill account numberPolicy Number: the 12-digit number with starts with 9
Payment amountPremium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

  • AEON Credit Service
  • Bank of China
  • Bank of Communications
  • Bank of East Asia
  • China Construction Bank
  • Chong Hing Bank
  • Citibank
  • China CITIC Bank International
  • Dah Sing Bank
  • DBS Bank
  • Fubon Bank
  • Hang Seng Bank
  • HSBC
  • Shanghai Commercial Bank
  • Standard Chartered Bank
  • Wing Hang Bank
  • Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant


What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant CategoryInsurance or Pension Service
Merchant namePrudential Hong Kong Limited
Bill type05 - General Insurance
Bill account numberPolicy Number: the 12-digit number with starts with 9
Payment amountPremium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

  • AEON Credit Service
  • Bank of China
  • Bank of Communications
  • Bank of East Asia
  • China Construction Bank
  • Chong Hing Bank
  • Citibank
  • China CITIC Bank International
  • Dah Sing Bank
  • DBS Bank
  • Fubon Bank
  • Hang Seng Bank
  • HSBC
  • Shanghai Commercial Bank
  • Standard Chartered Bank
  • Wing Hang Bank
  • Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant CategoryInsurance or Pension Service
Merchant namePrudential Hong Kong Limited
Bill type05 - General Insurance
Bill account numberPolicy Number: the 12-digit number with starts with 9
Payment amountPremium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

  • AEON Credit Service
  • Bank of China
  • Bank of Communications
  • Bank of East Asia
  • China Construction Bank
  • Chong Hing Bank
  • Citibank
  • China CITIC Bank International
  • Dah Sing Bank
  • DBS Bank
  • Fubon Bank
  • Hang Seng Bank
  • HSBC
  • Shanghai Commercial Bank
  • Standard Chartered Bank
  • Wing Hang Bank
  • Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant


What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant CategoryInsurance or Pension Service
Merchant namePrudential Hong Kong Limited
Bill type05 - General Insurance
Bill account numberPolicy Number: the 12-digit number with starts with 9
Payment amountPremium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

  • AEON Credit Service
  • Bank of China
  • Bank of Communications
  • Bank of East Asia
  • China Construction Bank
  • Chong Hing Bank
  • Citibank
  • China CITIC Bank International
  • Dah Sing Bank
  • DBS Bank
  • Fubon Bank
  • Hang Seng Bank
  • HSBC
  • Shanghai Commercial Bank
  • Standard Chartered Bank
  • Wing Hang Bank
  • Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant CategoryInsurance or Pension Service
Merchant namePrudential Hong Kong Limited
Bill type05 - General Insurance
Bill account numberPolicy Number: the 12-digit number with starts with 9
Payment amountPremium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

  • AEON Credit Service
  • Bank of China
  • Bank of Communications
  • Bank of East Asia
  • China Construction Bank
  • Chong Hing Bank
  • Citibank
  • China CITIC Bank International
  • Dah Sing Bank
  • DBS Bank
  • Fubon Bank
  • Hang Seng Bank
  • HSBC
  • Shanghai Commercial Bank
  • Standard Chartered Bank
  • Wing Hang Bank
  • Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Frequently asked questions

Got a problem? Check our FAQs or get in touch with us for assistance.


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